returns and reverse logistics

Customer-first returns processing and restocking

Returns are part of modern e-commerce. The problem is, most 3PLs treat them like an inconvenience. At Virago Logistics, we treat returns as an opportunity — to maintain customer trust, protect brand reputation and keep your inventory flowing with accuracy.

Our returns and reverse logistics service is built for brands that want clarity, visibility and speed. Based in our Cheltenham warehouse in Melbourne, we process returns with the same level of care and accuracy that we apply to outbound orders.

When a return arrives, every unit is scanned, checked, graded, photographed (if required) and documented in Shopify or your preferred system. You get full transparency: what was returned, why it was returned, what condition it arrived in, and what action was taken.

We're real detectives. We will investigate each order making sure that what is being returned has been purchased from you. 

We ensure items are appropriately:

• restocked

• quarantined

• written off

• repacked

• reworked

• reported

Our workflow is designed to protect inventory accuracy. Every action is tracked, using the same system logic and barcode scanning used for outbound fulfilment and warehousing.

For beauty, skincare, personal care and wellness brands — where hygiene and safety regulations matter — we follow strict guidelines for grading and handling opened, damaged or contaminated items.

For apparel brands, we manage size exchanges, repackaging, steaming/cleaning options (if required) and SKU rotations.

Your customers benefit from faster refunds or exchanges, which reduces complaints and support load. You benefit from cleaner reporting, fewer chargebacks and accurate stock tracking.

Brands that care about customer experience care about their returns process — and so do we.

Reverse logistics that protect your brand, your stock and your customer experience.