How 3PL Onboarding Works at Virago Logistics
Moving your fulfilment to a 3PL doesn’t have to be stressful. Here’s exactly how onboarding works at Virago Logistics, from first conversation to your first orders shipping from our Melbourne warehouse.
Step 1: Discovery call
We start with a conversation about your brand: what you sell, how many orders you ship, your SKU range, your packaging and unboxing, your sales channels and where you’re heading over the next 12 months. Brands shipping around 1,000 or more orders a month usually get the best value from a 3PL, but we’re happy to talk with fast-growing brands approaching that level.
Step 2: Tailored quote
We prepare a clear proposal based on your real requirements, covering receiving, storage, pick and pack, packaging and freight. No generic rate card guesswork. Read our 3PL pricing guide to understand how costs are built.
Step 3: Warehouse visit (optional)
You’re welcome to visit our warehouse at 1/19 Centre Road, Scoresby, meet the team and see how orders are picked and packed before you commit.
Step 4: Agreement and move-in plan
Once you’re ready, we agree terms and build a move-in plan with a target go-live date. If you’re moving from another 3PL, we plan the transition to avoid stockouts or missed orders. See switching 3PL providers without disruption.
Step 5: Systems setup
- Connect your Shopify store so orders flow into our warehouse automatically (see integrations)
- Set up your products, SKUs and barcodes in CartonCloud, our warehouse management system
- Configure packing rules: packaging, inserts, samples, gift messages and bundles
- Set carrier and shipping preferences
- Create your client portal login for real-time stock and order visibility
Step 6: Stock intake
You send us an inventory list, then book in your stock. We receive, count and check it against your list and put it away ready to pick. Preparing well speeds this up. See our guide on how to prepare your stock for a 3PL.
Step 7: Go live
Orders start flowing. Orders received before our daily afternoon cut-off are dispatched the same business day, and tracking goes back to your customers through Shopify.
Step 8: Ongoing support
You deal with a responsive team that knows your brand. We plan ahead with you for launches, campaigns, PR mailers and peak periods like Black Friday and Christmas.
Onboarding FAQs
What do I need to prepare before moving to a 3PL?
An up-to-date product list with SKUs and barcodes, accurate stock quantities, your packaging and any inserts, and your shipping preferences.
Do my products need barcodes?
Yes. Every SKU should be barcoded so it can be scanned on receipt and at picking. Talk to us if you need help.
Can I switch from my current 3PL?
Yes. Many of our clients came from another provider. We plan the changeover with you to protect your customers during the move.